Lindibell Music of the Wind Logo

Summary

First, this site is on a secure server, and all your personal and credit card details are encrypted at all times.
  • Add things you want to order to the shopping basket.
  • Go to "Checkout"
  • Check and adjust quantities in the basket
  • Enter the address to send the shopping to (by Airmail or Surface mail)
  • Choose the payment method (Visa, MasterCard, Cash, Cheque or transfer)
  • Wait for your goodies to arrive

Overall Process of Ordering From the Farm Store

Browse the pages in the store catalog. When you see an item you like, add it to your shopping basket by clicking the "Add to Basket" button below it. A default quantity of items will be added to your shopping basket. The text beneath the button will show you how much of that item is in your basket. To add more items, just click the "Add to Basket" button again.

The shopping cart on the left keeps a running tab of what you have picked up, and how much it will cost.

You can go to any catalog page by selecting it from the tabs at the top of the page. This help page is on one of those tabs. Notice that the selected page is the one with the green tab.

At any time, you can choose to go to the checkout counter. All you need to do is click the checkout button on the shopping basket in the bar on the left. At the checkout counter you can change the quantities of items in your basket or remove them altogether. Next you will need to provide a shipping address and payment details.

You will know that your order is complete when you get a confirmation screen telling you that the order has been accepted, and you will also receive an email with your order details.

Payment Options

For your convenience, there are several ways to pay for your order:
  • Visa or Master Card - our preferred means of payment, since it is safe, quick, cheap and convenient. There are several ways to get your credit card number to us safely:
    • Use the checkout form to enter your card details on our check out page that sends the encrypted details to us. We are the only people in the world that know the special key needed to decrypt the message. This is our preferred mechanism.
    • Send your card details to us by email
    • Phone us directly at +27 (0)836541727
  • Send us cash, a cheque or transfer the money directly into our account. Details on this option are on the checkout and order forms.
Regrettably, we have no way of cashing in postal orders unless they are from the South African Post Office.

Currencies

When you choose the country to ship to on the shopping basket in the bar on the left, all prices will be converted to a suitable currency. Right now, the currencies that the store recognizes are:

Currency Countries
Rand (ZAR) Southern Africa
British Pounds United Kingdom
Euro European countries
US Dollar All other countries
Of course, we end up exchanging all currencies for South African Rands, because that's where we live. We are quite happy if you pay in other currencies, as long as the value is the same as the order amount on the invoice.

If you pay by cheque or cash

If you are not in the United States, you need not get a cheque in US Dollars - South African Rands or any other currency would do just as well.

If you pay by card

We convert the quoted amounts to South African Rands when doing the card transactions. It is difficult to predict exactly how much the amount in Rands comes to (because banks charge commission and the selling price of currencies is not the same as the buying price).

Shipping Options

There are three major shipping options available to you if you do not live in South Africa:
  • Air Mail - all items are sent by Air Mail. This is the fastest option but can be very expensive for bulky or heavy items such as wind chimes. Delivery takes between 1 to 2 weeks.
  • Surface Mail - all items are sent by Surface Mail. This is the slowest and cheapest option. Delivery can take anything from 4 to 8 weeks.
We avoid using overnight courier services, because the cost to the environment is too high.

If you experience difficulties

If you experience any difficulties at any time, you can email the webmaster at email.